Postage & Returns


Postage Information

Postage is through Australia Post or Office works Mailman.

 

Express Delivery is a free upgrade on orders over $100.00 within Australia.

All other orders Post through regular mail.

Australia Wide $7.00 

Posts within 3-7 working Days

International $10.00

Posts within 7- 21 working days minimum

Please inquire for express postage options. 

 

Easy Returns & Exchanges

Butterfly From Ashes Return and Refund Policy  
Thanks for shopping at butterflyfromashes.com. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it. 
To be eligible for a return, your item must be unused and in the same condition that you received it. 
Your item must be in the original packaging. 
Your item needs to have the receipt or proof of purchase. 
You will have the option of a store credit with validity for 12 months or a refund. 
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 
Postage
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non- ­refundable. If you receive a refund, the cost of return postage will be deducted from your refund. 
Contact Us If you have any questions on how to return your item to us, hello@butterflyfromashes.com